Cancellation policy

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment at the time of purchase.

If you wish to cancel a pre-order which has already been paid in full, please reach out to info@sistoatelier.com. If the order has already been fulfilled, we may not be able to cancel it but you will be elligle for a return and refund once your order has been delivered. See our returns policy for more details on returns and refunds.